At ePower, we are committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to email@example.com or by writing to:
1 Technology Houser
Rockgrove Industrial state
Little Island, Co. Cork.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us to make an enquiry.
What type of information is collected from you?
The personal information we collect might include:
Contact information including email address, phone number and home address (if necessary for installation or site-visit)
Website usage data
Information regarding your personal/business requirements
Information related to grant application (MPRN / permissions requested relevant for installation / grant application process)
How is your information used?
Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.
Respond to an enquiry made by you
Process orders that you have submitted
Send you communications which you have requested and that may be of interest to you.
For our own internal records.
To improve the products and services we provide.
To customise the website for you.
During our conversation we collected personal data from you, at your request, prior to entering into a contract with you, for the supply and installation of a home charger for your EV. This personal data will be shared by us with our partners enabling ePower to deliver the customer's requirements and you will hear from them directly. The personal data collected are name, address and contact details, details about your property including your MPRN and bill ownership, and details on your electric vehicle. The full list of the collected personal data is provided, along with the SEAI’s Terms and Conditions here.(put link in)
Once the grant process is completed and you authorize us to carry out the installation we will share your personal data with our sub-contracted installers. We won’t use your data for any other purposes unless we ask your permission in advance and we’ll retain your data only for as long as necessary to complete the installation and any warranty requirements, and to satisfy our legal obligations.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for a maximum period of three years or if warranty extended for the duration of that warranty. After that time, we will contact you to see if you’d like to remain on our database.
This personal data is being processed by ePower under Irish and EU data protection law (DPA 2018 and GDPR) and you have certain rights under these laws which include
Rights of access to, rectification and erasure of your data
Right to have the personal data transferred in a machine readable fashion
Right to restriction of processing of the data
Right not to be subject to automated decision making including profiling
Right to lodge a complaint with the Data Protection Commissioner (contact details at www.dataprotection.ie )
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties to use for their own direct marketing purposes.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email at firstname.lastname@example.org.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: email@example.com
To request a list of all personal data we store about you or your business, or to remove all these data from our database, please email us at firstname.lastname@example.org.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Please note that ePower cannot be held responsible in case your website, email accounts, computers or other devices are hacked by a third party. In these cases ePower might be of assistance, however, we will charge extra for this service based on our hourly rate for Additional Services.
Use of ‘cookies’
Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
To learn more about cookies and how they are used, visit AllAboutCookies.org.
Controlling information about you
When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to receive specific communication relating to your request.
If you have agreed that we can use your information for marketing purposes, you can change your mind easily by sending an email to email@example.com.
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998 and forthcoming GDPR regulations.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in January 2020.
Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside the ePower.ie domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
ePower Ltd. make no warranties, representations or undertakings about: any of the content of this web site (including, without limitation, any as to the quality, accuracy, completeness or fitness for purpose of any such content); or any content of any other web site referred to or accessed by hypertext links or otherwise through this web site (“Third Party Site”). ePower Consulting Ltd. does not endorse or approve the content of any Third Party Site, nor have any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any Third Party Site infringes any law or the rights of any person or is obscene, defamatory or scandalous). ePower Consulting Ltd disclaim all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
Access to and the use of this web site and the information contained in the web site is governed by and constructed in accordance with the laws of the Republic of Ireland.
ePower’s Copyright Information
All of the content of this web site is the copyright of either ePower Consulting Ltd or its providers. All rights reserved. Reproduction of part or all of the contents of this web site in any form is prohibited other than for personal use only and may not be recopied and shared with a third party.
Permission for reproduction or reuse of articles in printed or online form may be granted under certain circumstances as long as permission is granted by ePower Consulting and agreed criteria surrounding the format of reproduction are met. Please contact firstname.lastname@example.org for further information.
ePower disclaims any responsibility for the content of any third party materials provided through or on this ePower.ie Internet site. ePower does desire to respect all copyrights and to respond accordingly when notified of the infringement of those rights. Therefore, if you believe that any such third party materials infringe your copyrights, please contact the following agent in writing to request a review of the alleged infringement:
1 Technology Houser
Rockgrove Industrial state
Little Island, Co. Cork.
E-Mail: email@example.com (this email address is only for copyright infringement claims, you will not receive a reply if the matter is not a copyright issue.)